Shipping policy
Free Shipping with on Orders Over $99*
- Orders are shipped via UPS and Canada Post, depending on destination
- Free shipping is qualifies at $99+, after all discounts and before taxes are applied
- Available for orders shipped within Canada only* (US orders do not apply)
- We reserve the right to exclude any order from this offer
*Certain postal codes within Canada do not qualify for Free Shipping. This is due to the extremely high cost shipping costs. We are however, able to get your packages shipped out to you for a flat-rate fee of $19.95. Check the list to see if your postal code is subject to the flat rate.
Summer Shipping Schedule Update
To help maintain the quality and stability of our products during the warmer months, Fitshop will be shipping orders Monday through Thursday. Orders shipped on Fridays may sit in carrier warehouses over the weekend, where higher temperatures can impact product freshness. This adjustment ensures your supplements arrive in the best possible condition.
NEW - Curbside Pick-Up Instructions
When you arrive, please park in one of the designated pick-up areas and call 613-599-4940.
Our team will bring your order directly to your vehicle. Thank you for choosing us, and we look forward to serving you!
Answers to All of Your Shipping Questions
Does Fitshop.ca offer free shipping?
Yes! Fitshop gladly ships qualifying orders with a subtotal of $99+ (after all discounts and before taxes are applied) for free within Canada (Yukon, Northwest Territories & Nunavut Excluded). We use Canada Post Expedited shipping for free shipments.
When will my order ship?
Orders go out Monday – Thursday.
Are there restrictions to free shipping?
We are unable to offer free shipping to certain postal codes within Canada. This is due to the extremely high cost of shipping to said areas. We are, however, able to get your packages shipped out to you for a flat-rate fee of $10.95 and $20 to some remote areas. Check the list below to see if your postal code is subject to the flat rate.
|
Newfoundland & Labrador A0A - A0O Quebec G0G |
Nova Scotia B0A - B0E New Brunswick E5E - E5G Ontario P0A - P0L* Saskatchewan S0A - S3M |
British Columbia V0A - V0B |
Alberta T0A - T0K, T0L, T0P, T0V T1K Manitoba R0B - R0C, R0K Nunavut X0A - X0C Northwest Territories X0E, X0G, X1A Yukon Y0A - Y0B, Y1A |
* Note: In special circumstances where the shipping charge is extremely high, we may ask the customer to pay $30 for a flat-rate. In these cases, we will never charge your card without consent, but rather call or email you and figure out a reasonable course of action.
How are the orders sent?
What if I want to make changes or cancel my order?
You are free to make changes or cancel your order up until 2 hours after placing your initial order. Must be before 1 pm Mon-Fri.
When will I receive my order?
Orders ship out between 2 - 5 days from the point of purchase. You will receive a shipment notification in your inbox as soon as it leaves our warehouse Shipments are sent from Ottawa, Ontario. Please refer to the chart below for estimated shipping times.
Note: Weekends and holidays do not count as a shipping day.
| City | Expedited | Xpresspost |
| Ottawa | 1 Day* | 1 Day* |
| Toronto | 1 Day* | 1 Day* |
| Montreal | 1 Day* | 1 Day* |
| Halifax | 2 Days* | 2 Days* |
| St. John's | 4 Days* | 2 Days* |
| Winnipeg | 3 Days* | 2 Days* |
| Edmonton | 4 Days* | 3 Days* |
| Calgary | 4 Days* | 3 Days* |
| Regina | 4 Days* | 3 Days* |
| Saskaton | 4 Days* | 3 Days* |
| Vancouver | 5 Days* | 3 Days* |
Where do you ship?
We ship within Canada only.
How do I track an order?
Tracking your Fitshop.ca package is easy. As soon as your package leaves our warehouse, you will receive a shipping notification from Canada Post containing your tracking information. If you created an account before placing your order (we highly recommend this), you will find your tracking information in your My Account area. Simply click on "View order" for the order that you'd like to track and from there click "Track your order". You will be automatically taken to Canada Post with the proper tracking information.
If you did not create an account before making your purchase, you will also receive a notification from Canada Post when your order leaves our warehouse.
If you have not received a notification from Canada Post yet, please make sure to check your Junk or Spam folder before contacting us.
The online tracking says my package has been delivered, but it's not here. What now?
Don't panic! When packages are loaded and scanned for daily deliveries by Canada Post, the tracking gets updated prematurely. Give it the day, you'll most likely get your package by the afternoon.
A second possibility is that the mail carrier left the package in a safe area close to or around your home. Check behind recycling bins or patio furniture. Dropping a package at your house is a judgment call by the mail carrier. Also, check with neighbours. Mistakes happen. It is possible that your package was delivered to a neighbour by accident.
Another scenario in which your order shows to be delivered happens when a card has been left on your door. Even though tracking shows delivered, it really means that delivery was attempted. Canada Post will normally make 2-3 attempts before leaving it at the post office for pickup. If this is the case, bring two pieces of ID to claim your package.
My package never arrived, now what?
Not to worry, we will find out what happened and make sure you get exactly what you ordered. Please contact us immediately either by email: help@fitshop.ca or by phone 1-877-224-1881.
DISCLAIMER:
We reserve the right to limit quantities. Note to customers in Nunavut, NWT, Yukon (and other remote locations)
You will be charged an additional charge if your package has been sent back to us after a 3rd delivery attempt by CanadaPost.
Items shipped back to us: Packages that are shipped back due to the customer failing to pick them up at the post office or returned because of an inaccurate shipping address provided will be charged the cost of shipping and a 10% admin Fee. You will be charged for shipping costs to send the package back to you as well.
We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quick at the rates that we have agreed to on our site with Canada Post. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package.
Any duties or taxes that may apply are your responsibility.
By ordering from our site you are stating that you agree to the above paragraphs. Don't worry though, we rarely have problems with international shipments and almost all Canadian products are legal in almost all countries.
Fitshop.ca does not ship outside of Canada at this time.
Products That Do Not Ship Outside of Canada
If you purchase a product or products that do not ship outside of Canada, your order will be refunded. An administration fee (15%) will be charged for reversing any Ephedrine orders out of Canada as per Health Canada Regulations for the exportation of controlled substances.
Shipping Policy Update
At Fitshop.ca, we work hard to provide the most reliable and affordable shipping options across Canada. Shipping rates may change from time to time as we update our service zones based on the carriers we use and any adjustments they make to their pricing structures.
Due to factors such as rising carbon taxes, fuel surcharges, and other carrier-related fees, certain regions may experience changes to shipping costs. We continuously monitor these updates to ensure our customers receive the best rates available.
Fitshop.ca also reserves the right to review and decline any order that does not qualify for our Free Shipping over $99 policy due to unusual package size, weight, destination, or carrier limitations.
Our goal is always to provide fast, fair, and transparent shipping. We appreciate your understanding as we adapt to evolving carrier costs across Canada.